Privacy Policy

Information We Collect

When you contact us, book a service, or use our website, we may collect:

• Your name, phone number, and email address
• Your address or locality, so we can confirm service coverage
• Details about the care you need, including information about the person receiving care, which may include health-related details relevant to arranging appropriate support
• Information you provide if you apply to join our caregiver network, including identity documents required for background verification
• Basic website usage data if our site uses analytics tools

How We Use Your Information

We use the information you provide to:

• Understand your care requirements and match you with a suitable caregiver
• Confirm bookings, pricing, and scheduling
• Contact you about your enquiry or ongoing service
• Conduct background verification on caregiver applicants
• Improve our services and respond to feedback or complaints
• Comply with legal obligations where applicable

How We Protect Your Information

We take reasonable steps to keep your personal information secure and limit access to it to people within our organization who need it to do their jobs, primarily for matching caregivers to families and confirming bookings. We do not sell your personal information to third parties.

Sharing of Information

We share the minimum information necessary with the specific caregiver assigned to your booking, since they need it to provide the service you've requested. We do not share your information with unrelated third parties for marketing or other purposes without your consent, except where required by law.

Your Rights

Under applicable Indian data protection law, you generally have the right to:

• Know what personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information, subject to any legal or legitimate business retention needs
• Raise concerns or complaints about how your information is handled

To exercise any of these rights, contact us using the details in Section 9 below.

Information About Children

Our baby care, Japa maid, and newborn care services necessarily involve information about infants and children, provided to us by a parent or legal guardian. We use this information solely to provide the requested care service and do not use it for any other purpose.

Data Retention

We retain personal information only for as long as necessary to provide our services, maintain business records as required by law, or resolve disputes. Caregiver verification records are retained as required for safety and compliance purposes.

Cookies and Website Data

Changes to This Policy

We may update this policy from time to time. The "last updated" date at the top of this page will reflect the most recent changes. Continued use of our website or services after changes are posted means you accept the updated policy.

Contact Us About Privacy

If you have questions, concerns, or requests regarding your personal information, contact us at: